Before the pick
At nine the warehouse lead asks what is waiting to ship. Memtro counts the orders awaiting shipment and on hold per store, then lists the oldest ones with their ship-by dates and requested services.
ShipStation + Memtro
What is waiting to ship, what went out and what it cost, from ShipStation.
Connect ShipStation with an API key and secret and Memtro reads orders by status, store, customer or date, shipments with carrier, tracking number and label cost, fulfilments done elsewhere, and the stores, carriers and warehouses behind them. Every hour it writes each new shipment into memory. When asked, and once an administrator has granted each action by name, it creates, holds, restores, tags or deletes orders, marks them shipped, gets and voids labels, refreshes a store and adds ship-from locations. A label charges postage to the carrier account, a voided label is permanent, and marking shipped can email the customer.
In Memtro
What you can do with ShipStation in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right ShipStation tool, reads what it needs, and answers with the source cited.
What it does
- 01Find orders by status, order number, customer name, item SKU or store, with items and totals
- 02How many orders are awaiting shipment, on hold or pending fulfilment right now, per store
- 03Shipments labelled in ShipStation with carrier, service, tracking number, label cost and whether voided, and fulfilments marked shipped elsewhere
- 04Stores, warehouses, carriers with postage balances, plus an hourly sync of each new shipment into memory with recipient, carrier and cost
- 05When asked and granted, creates an order, puts it on hold or restores it, tags it, deletes it from ShipStation, refreshes a store and adds a ship-from location
- 06When asked and granted, gets a label for an order, charging the postage to the carrier account, voids a label for good, and marks an order shipped, emailing the customer or telling the marketplace only if asked
Acts when asked
When you ask it to
These tools change something in ShipStation. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create an order in ShipStation
- 02Mark an order shipped without a label, optionally emailing the customer and telling the sales channel
- 03Buy a shipping label for an order, which spends postage on the carrier account
- 04Void a label, which cannot be undone
- 05Put an order on hold until a date
- 06Restore an order from hold to awaiting shipment
- 07Add a tag to an order
- 08Remove a tag from an order
- 09Delete an order from ShipStation (it is set inactive)
- 10Refresh one store so new orders import now
- 11Add a ship-from location
In practice
Ask it like you would a colleague
Once ShipStation is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
ShipStation + Memtro
How many orders are awaiting shipment right now, and how many are on hold?
What shipped to Priya Patel last week and what was the tracking number?
What did we spend on labels in October?
Which orders containing SKU TEE-NAVY-L are still unshipped?
Put order 10482 on hold until Monday while we check the address
Sent by courier
Ruth Evans sent a Northwind order by local courier and asks Memtro to record it and tell the customer. Memtro marks the order shipped with the courier and tracking number, with the customer email switched on, so ShipStation emails the customer. There is no way to un-ship it afterwards.
Teams
Where it fits
The teams that lean on ShipStation most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in ShipStation is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceShipStation with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceShipStation with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceShipStation with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportShipStation with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportShipStation with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportShipStation with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatShipStation with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatShipStation with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatShipStation with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI key and API secret
- 1
In ShipStation open Settings → Account → API Settings and click Generate API Keys. Copy both the key and the secret
- 2
Generating again replaces both, and anything using the old pair stops working, so keep the pair somewhere safe
- 3
In Memtro open Connections → ShipStation, paste the API key and API secret, and connect. It names the connection after the stores it finds
- 4
Ask what is waiting to ship. ShipStation allows 40 requests a minute, and shows times on its own clock, US Pacific
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The ShipStation tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in ShipStation?+
Only when you ask, and only what it has been granted: create an order in ShipStation; mark an order shipped without a label, optionally emailing the customer and telling the sales channel; buy a shipping label for an order, which spends postage on the carrier account; void a label, which cannot be undone; put an order on hold until a date; restore an order from hold to awaiting shipment; add a tag to an order; remove a tag from an order; delete an order from ShipStation (it is set inactive); refresh one store so new orders import now; add a ship-from location. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a ShipStation connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my ShipStation data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded. An hourly sync anchors recently changed ShipStation records into memory as entities.
How do I connect ShipStation?+
API key and API secret. In ShipStation open Settings → Account → API Settings and click Generate API Keys. Copy both the key and the secret.
Connect ShipStation in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.