Where is my order
A customer emails support asking about order 4821. The agent asks Memtro where it is. Memtro reads the shipment for that order number and answers with the carrier, the parcel's status, its tracking number and link.
Sendcloud + Memtro
Ask Sendcloud where an order's parcel is, what shipped and which returns came back.
Connect Sendcloud with an API integration's public and secret keys, and Memtro reads shipments with carrier, recipient and each parcel's status, tracking number and link, shop orders imported from your stores with status, total and payment status, and customer returns with reason, status, label cost and return fee. It reads on demand and there is no hourly sync. When you ask, and once an administrator has granted the action by name, it can announce shipments and create labels, charged to your carrier contract, create customer returns, update an order, and cancel a shipment, return or pickup. Cancellations cannot be undone.
In Memtro
What you can do with Sendcloud in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Sendcloud tool, reads what it needs, and answers with the source cited.
What it does
- 01Shipments with order number, carrier, recipient name and town, and each parcel's status and tracking
- 02Shipments filtered by order number, tracking number, parcel status, or updated and announced dates
- 03Shop orders from connected stores with status, item count, total, payment status, customer and destination
- 04Customer returns in a date range with status, reason, order number, tracking, label cost and return fee
- 05When asked and granted, announces a shipment or ships an imported order, booking the carrier and charging the label to your carrier contract, or creates a customer return label, emailing the customer tracking only if asked
- 06When asked and granted, updates an order's status, notes, tags or address, and cancels a shipment, a return or a carrier pickup, which cannot be undone
Acts when asked
When you ask it to
These tools change something in Sendcloud. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Announce a shipment to a carrier and buy its label (spends money)
- 02Buy a label for an imported shop order (spends money)
- 03Cancel an announced shipment
- 04Create a customer return, with tracking emails only if asked
- 05Request cancellation of a return
- 06Update an order's status, notes, tags or shipping address
- 07Cancel a booked carrier pickup
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Sendcloud, choosing the same kinds; the tab shows Sendcloud's own steps. Each event can start a job, with the event as its input. Sendcloud signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A parcel's status changed
- 02A return was created
- 03An integration was connected
- 04An integration's settings changed
- 05An integration was deleted
In practice
Ask it like you would a colleague
Once Sendcloud is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Sendcloud + MemtroWhere is the parcel for order 1234?
What shipped yesterday, and with which carrier?
Which returns came in this month, and why?
Ship order 4821 with the standard DPD option
Create a return for Priya Sharma's order and email her the tracking
Shipping a replacement
A parcel to Northwind arrived damaged, and support lead Jonas Weber asks Memtro to ship the replacement order. Memtro finds the imported order, announces the shipment to the carrier with the option he chose, and the label is charged to the carrier contract. The carrier is booked to collect it.
Teams
Where it fits
The teams that lean on Sendcloud most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- FinanceAsk the ledger questions in plain EnglishFinance lead, Credit control, Management accountant, Founder or CFO“Which invoices over £5k are more than 30 days overdue?”Used alongside Xero, Stripe, Postgres, HubSpot, QuickBooks Online and 10 more.
Better together
Works with
A record in Sendcloud is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Finance and commerceSendcloud with XeroInvoices, bills, contacts and reports, answered in plain English with figures cited to Xero.
- Finance and commerceSendcloud with StripeCustomers, charges, invoices and subscriptions through a restricted key.
- Finance and commerceSendcloud with FellohBookings, payments, refunds, chargebacks, supplier payments and payouts from the travel payments platform.
- SupportSendcloud with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportSendcloud with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportSendcloud with IntercomCustomer conversations and the people behind them, in your company memory.
- Email, calendar and chatSendcloud with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatSendcloud with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatSendcloud with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
Also in Shipping and delivery
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withPublic key and Secret key
- 1
In the Sendcloud panel open Integrations → Sendcloud API → Connect, name the integration and save
- 2
Copy the public key and the secret key it shows
- 3
In Memtro open Connections → Sendcloud, paste the Public key and the Secret key, and connect
- 4
Ask where the parcel for an order is
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Sendcloud tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Sendcloud?+
Only when you ask, and only what it has been granted: announce a shipment to a carrier and buy its label (spends money); buy a label for an imported shop order (spends money); cancel an announced shipment; create a customer return, with tracking emails only if asked; request cancellation of a return; update an order's status, notes, tags or shipping address; cancel a booked carrier pickup. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Sendcloud connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Sendcloud data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Sendcloud?+
Public key and Secret key. In the Sendcloud panel open Integrations → Sendcloud API → Connect, name the integration and save.
Can Sendcloud start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Sendcloud, choosing the same kinds; the tab shows Sendcloud's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Sendcloud in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.