Ask what was said on the last call with a customer, and who took it.
Connect CloudTalk with an API Access Key ID and secret and Memtro reads call history by date, agent, contact, type or tag, contacts and leads, notes, agents, call tags, today's queue statistics and the AI summary of a finished call. Recordings are never returned. It reads on demand and there is no hourly sync. When asked, and once an administrator has granted the action by name, it can manage notes, contacts and tags, deleting permanently where asked, block a number, and send an SMS or start a call to someone outside the company, both charged to the account.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right CloudTalk tool, reads what it needs, and answers with the source cited.
These tools change something in CloudTalk. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with CloudTalk for you. Each event can start a job, with the event as its input. CloudTalk signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooksOnce CloudTalk is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
CloudTalk + MemtroWhat was said on the last call with Acme?
How many calls went unanswered yesterday, and which agents were on?
What is the abandon rate in the support queue today?
Add a note to Northwind's contact: wants a callback on Friday
Text Globex's office manager from our London number that the engineer arrives at ten
The account lead is about to ring Acme back and asks what happened on Tuesday's call. Memtro finds the call, reads CloudTalk's AI summary and the notes on the contact, and answers with the issue raised and the follow-up the agent promised.
Laura Bennett asks Memtro to text the Northwind site manager that the engineer will arrive at ten tomorrow. Memtro repeats the recipient, the sending CloudTalk number and the text back to her, and once she confirms, CloudTalk delivers the SMS at once and charges it to the account.
The teams that lean on CloudTalk most, a question each of them asks, and what they connect beside it.
A record in CloudTalk is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Capsule CRM
Copper
Freshsales
Dialpad
folk
Insightly
Nutshell
Vitally
Nimble
OnePageCRM
Salesflare
Hunter
Lusha
Ontraport
Reply
Streak
EspoCRM
Planhat
Bloomerang
Givebutter
Raisely
People Data Labs
Planning Center
ChurchSuite
Affinity
Kommo
Pipeline CRM
KeapIn the CloudTalk Dashboard open Settings → API Keys → Add API Key. Only a CloudTalk Administrator can create one, and the secret is shown once
CloudTalk does not document which plans include API access. The AI call summary needs Conversation Intelligence, and the limit of 60 requests a minute is shared by every key the company uses
In Memtro open Connections → CloudTalk, paste the API Access Key ID and API Access Key Secret, and connect
Ask what was said on the last call with Acme
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The CloudTalk tools are the same everywhere.
Only when you ask, and only what it has been granted: add a note to a contact; edit a contact note (replaces its text); delete a contact note (permanent); create a contact or lead; update a contact's details; delete a contact (permanent); add tags to a contact (a tag can enrol them in a Dialer campaign); remove tags from a contact; create a contact tag; add call tags to a finished call; remove call tags from a call; send an SMS from a CloudTalk number (charged); start a click-to-call: ring an agent, then dial a number (charged); start an AI VoiceAgent call to a number (charged); set an agent's status (online or idle), which pauses or resumes queue calls; block a number from calling or being called. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
API Access Key ID and API Access Key Secret. In the CloudTalk Dashboard open Settings → API Keys → Add API Key. Only a CloudTalk Administrator can create one, and the secret is shown once.
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with CloudTalk for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.
Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
7-day free trial · card on file, nothing charged until it ends · cancel any time