CloudTalk MCP server

What the model can do

CloudTalk cloud call centre: call history by date, agent, contact, type or tag; contacts and leads; notes; agents; call and contact tags; today's live queue statistics per group; the AI summary of a call. When asked it can add, edit or delete notes, create, update or delete contacts, tag and untag contacts and calls, send an SMS, start a click-to-call or an AI VoiceAgent call, set an agent's status and block a number. Never returns recordings, and masks phone numbers unless you are contacting someone.

Reads

• cloudtalk_list_callsCloudTalk call history: type (incoming, outgoing, internal), whether answered, start and end, talk and wait seconds, contact and company, agent…
• cloudtalk_list_contactsCloudTalk contacts and leads: name, title, company, city, country, tags and when updated, newest first (best match first with a search).
• cloudtalk_list_notesNotes on CloudTalk contacts, with who wrote them and when.
• cloudtalk_list_agentsCloudTalk agents (the people taking calls): id, name, email, extension and whether available now.
• cloudtalk_list_call_tagsThe company's call tags (id, name, which call type they apply to).
• cloudtalk_group_statsToday's live call statistics per CloudTalk group (queue): agents, answered and unanswered calls, abandon rate, average and longest wait…
• cloudtalk_call_summaryThe AI-written summary of one finished CloudTalk call, by call id (from cloudtalk_list_calls).
• cloudtalk_list_contact_tagsThe company's contact tags (id, name, whether read-only because an integration owns it).
• cloudtalk_list_user_status_typesThe status types a CloudTalk agent can be set to (id, name, and whether it acts as online, idle or offline).
• cloudtalk_list_voice_agentsThe company's AI VoiceAgents (id, name, whether inbound or outbound, enabled or disabled, language).

Acts, when you ask

These change something in CloudTalk. The model is told to use them only when you ask for exactly that, and each one is granted by name: per team on a shared connection, by the owner on a personal one.

• cloudtalk_add_noteAdd a note to a CloudTalk contact, only when the person asked.
• cloudtalk_create_contactCreate a new contact or lead in CloudTalk, only when the person asked.
• cloudtalk_add_call_tagsAdd call tags to a finished CloudTalk call, only when the person asked.
• cloudtalk_edit_noteReplace the text of an existing CloudTalk contact note.
• cloudtalk_delete_notePermanently delete a CloudTalk contact note.
• cloudtalk_update_contactChange a CloudTalk contact's details, only when the person asked.
• cloudtalk_delete_contactPermanently delete a CloudTalk contact with its numbers, emails, tags and custom fields.
• cloudtalk_add_contact_tagsAdd tags to a CloudTalk contact, only when the person asked.
• cloudtalk_remove_contact_tagsRemove tags from a CloudTalk contact, only when the person asked.
• cloudtalk_create_contact_tagCreate a contact tag in CloudTalk, only when the person asked.
• cloudtalk_remove_call_tagsRemove call tags from a CloudTalk call, only when the person asked.
• cloudtalk_send_smsSend one SMS from a CloudTalk number to a phone number outside the company.
• cloudtalk_start_callStart a click-to-call.
• cloudtalk_start_voice_agent_callQueue an outbound call from a CloudTalk AI VoiceAgent to a phone number: an AI phones that person shortly after, charged to the CloudTalk account.
• cloudtalk_set_user_statusSet a CloudTalk agent's status to an online or idle type, with an optional short note.
• cloudtalk_block_numberAdd a phone number to the CloudTalk blacklist so calls from it, to it, or both are blocked for the whole company.

Connect it

First connect CloudTalk on Dashboard → Connections, then add Memtro to your client once. The CloudTalk tools appear alongside the tools of everything else you have connected; nothing is configured per connector.

claude plugin marketplace add memtro-org/claude-memtro
claude plugin install memtro@memtro --config api_key=sk-memtro-...

{
  "mcpServers": {
    "memtro": {
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

{
  "mcp": {
    "memtro": {
      "type": "remote",
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

Who may use it

The key identifies the person, and the server offers that person the tools they may use everywhere else in Memtro. A shared CloudTalk connection is used by the teams an administrator granted it to, tool by tool, on the Permissions page; a personal connection is used by its owner alone, and its tools that act stay off until the owner allows them. See Teams and permissions and Connectors.

Ask it like this

• › What was said on the last call with Acme?
• › How many calls went unanswered yesterday, and which agents were on?
• › What is the abandon rate in the support queue today?
• › Add a note to Northwind's contact: wants a callback on Friday
• › Text Globex's office manager from our London number that the engineer arrives at ten

Questions

Is this an official CloudTalk MCP server?

No. It is Memtro's MCP server with Memtro's CloudTalk connector behind it: the connector reads CloudTalk through its API with the credentials you connect on Dashboard → Connections, and CloudTalk publishes nothing here. The same endpoint carries every other system you connect and Memtro's memory tools.

What does it cost?

Nothing on top of Memtro. One price per organisation by its number of users, from $50 a month for up to 10 users after a 7-day free trial, with every connector, the MCP server, jobs and memory included. You bring your own model keys.

Can it change anything in CloudTalk?

Only when you ask, and only what it has been granted: add a note to a contact; edit a contact note (replaces its text); delete a contact note (permanent); create a contact or lead; update a contact's details; delete a contact (permanent); add tags to a contact (a tag can enrol them in a Dialer campaign); remove tags from a contact; create a contact tag; add call tags to a finished call; remove call tags from a call; send an SMS from a CloudTalk number (charged); start a click-to-call: ring an agent, then dial a number (charged); start an AI VoiceAgent call to a number (charged); set an agent's status (online or idle), which pauses or resumes queue calls; block a number from calling or being called. Every other tool reads, searches or lists. An administrator grants each acting tool by name per team, and a personal connection acts only after its owner allows it.

Which clients work?

Any MCP client that speaks Streamable HTTP: Claude Code, Cursor, Claude Desktop, OpenCode, Codex, Zed, Windsurf, Cline and the Anthropic and OpenAI SDKs. There is no local process to run; the server is remote and authenticated with your key.

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