Reviews needing a reply
Sarah Chen, customer experience manager at Northwind, asked which reviews this week had no reply. Memtro listed them by source with their rating and text, lowest rating first.
Birdeye + Memtro
What are customers saying in this week's reviews, and which ones still need a reply?
Birdeye shows you your business profile with its rating and review count. Memtro reads reviews from Google, Facebook and other sites with rating, text, date and reply. It also reads counts and averages per source, review tags, and tickets raised from reviews and surveys. When asked and granted, it can post a public reply to a review and create, comment on, reassign or change the status of tickets. It can also create or delete tags, and tag or untag reviews. Reviewer names and contact details are never read, and some accounts need Birdeye support to enable API access.
In Memtro
What you can do with Birdeye in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Birdeye tool, reads what it needs, and answers with the source cited.
What it does
- 01Reads the business profile with category, total reviews and average rating.
- 02Lists reviews from every source Birdeye gathers, with rating, text, date, link and any reply.
- 03Counts reviews and averages ratings per source and star rating, and lists tickets with status and the review they concern.
- 04When asked and granted, posts a reply to a review, which appears publicly on the review site for anyone to read.
- 05When asked and granted, creates a ticket, comments on one, or changes tickets' status or assignee, who may be notified.
- 06When asked and granted, creates or deletes review tags, and tags or untags reviews.
Acts when asked
When you ask it to
These tools change something in Birdeye. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Post a public reply to a review
- 02Create a ticket for a review, a survey response or an untagged issue
- 03Comment on a ticket
- 04Change tickets' status or assignee
- 05Create review tags
- 06Delete a review tag
- 07Tag reviews
- 08Remove a tag from reviews
In practice
Ask it like you would a colleague
Once Birdeye is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Birdeye + Memtro
Which reviews this week have no reply?
What is our average rating on Google compared with Facebook?
What did the one-star reviews this month complain about?
Which review tickets are still open?
Create a ticket for Tom Reilly about yesterday's two-star review.
Replying in public
Dan Fletcher, owner of a BigCo franchise branch, asked Memtro to thank a customer for a five-star Google review. With the action granted, Memtro posted his reply, which appeared publicly under the review on Google.
Teams
Where it fits
The teams that lean on Birdeye most, a question each of them asks, and what they connect beside it.
- MarketingSpend, leads and reputation in one conversationMarketing lead, Performance marketer, Content and SEO, Brand and community“How did last week's LinkedIn and Google campaigns do, and which leads reached the pipeline?”Used alongside Google Ads, Meta Ads, HubSpot, Google Analytics 4, Brevo and 7 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
Better together
Works with
A record in Birdeye is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Marketing automationBirdeye with ActiveCampaignContacts, campaigns and automations from ActiveCampaign.
- Marketing automationBirdeye with BrevoEmail and SMS campaign results from Brevo.
- Marketing automationBirdeye with Customer.ioCampaign metrics and customer journeys from Customer.io.
- SupportBirdeye with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportBirdeye with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportBirdeye with IntercomCustomer conversations and the people behind them, in your company memory.
- CRM and salesBirdeye with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesBirdeye with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesBirdeye with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
Also in Social and reputation
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI key and business ID
- 1
In the Birdeye dashboard, open Settings → Integrations → API and copy the API Key and the Business ID shown there. If there is no API page, ask Birdeye support to enable API access.
- 2
Open Connections → Birdeye in Memtro and paste the API key and Business ID. For an enterprise account, use the parent's number to reach every location.
- 3
An administrator grants actions such as reply to a review by name, only to the teams that may speak for the business in public.
- 4
Ask which reviews this week have no reply.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Birdeye tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Birdeye?+
Only when you ask, and only what it has been granted: post a public reply to a review; create a ticket for a review, a survey response or an untagged issue; comment on a ticket; change tickets' status or assignee; create review tags; delete a review tag; tag reviews; remove a tag from reviews. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Birdeye connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Birdeye data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Birdeye?+
API key and business ID. In the Birdeye dashboard, open Settings → Integrations → API and copy the API Key and the Business ID shown there. If there is no API page, ask Birdeye support to enable API access.
Connect Birdeye in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.