Reading the week's reviews
Maya Okafor, e-commerce manager at Acme Ltd, asked what customers said about the new range this week. Memtro read the published reviews with their ratings and sentiment, and named the products with the most negative ones.
Okendo + Memtro
What are customers saying in this week's reviews, and which ones need a reply?
Okendo collects your Shopify store's reviews, surveys and loyalty, and Memtro reads them for you. It reads product reviews by status with rating, text, reply and sentiment. It reads survey and quiz results as counts, averages and NPS per question, and a loyalty member's status, tier and active coupons. When asked and granted, it can reply to a review, approve, hold or reject one, and adjust a member's points or redeem a reward. Okendo can tell Memtro when a review is submitted, and a job can start on it. Free-text survey answers and points balances are never returned.
In Memtro
What you can do with Okendo in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Okendo tool, reads what it needs, and answers with the source cited.
What it does
- 01Reads product reviews by status with rating, title, text, reply, sentiment and tags, with the average and a count per star.
- 02Reads survey and quiz results as counts per choice, rating averages and NPS per question.
- 03Reads a loyalty member's status, VIP tier and active coupons, and the store's ways to earn and redeem points.
- 04When asked and granted, replies to a review, publicly or privately, emailing the customer only when told to. It can also approve, hold or reject a review.
- 05When asked and granted, adds or removes a member's points, or triggers a custom earning rule. It can also redeem a reward, issuing a coupon or store credit.
- 06With events on, a submitted review, a new survey response or a points redemption can start a job.
Acts when asked
When you ask it to
These tools change something in Okendo. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Reply to a review publicly or privately, emailing the customer only when asked
- 02Approve, hold for moderation or reject a review
- 03Add or remove a loyalty member's points
- 04Redeem a points reward for a loyalty member (issues a coupon or store credit)
- 05Trigger a custom earning rule for a loyalty member
- 06Set or clear a loyalty member's minimum VIP tier
- 07Record progress towards a custom loyalty achievement
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Okendo for you. Each event can start a job, with the event as its input. Okendo signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A review was submitted
- 02A review changed
- 03A review was deleted
- 04A survey response was created
- 05A survey response changed
- 06A survey response was deleted
- 07A quiz response was created
- 08A quiz response changed
- 09A quiz response was deleted
- 10A loyalty member was created
- 11A loyalty member changed
- 12A loyalty member was deleted
- 13A points-earning transaction was created
- 14A points-earning transaction changed
- 15A points-earning transaction was deleted
- 16A points redemption was created
- 17A points redemption changed
- 18A points redemption was deleted
- 19A manual points adjustment was created
- 20A manual points adjustment changed
- 21A manual points adjustment was deleted
In practice
Ask it like you would a colleague
Once Okendo is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Okendo + MemtroWhich reviews of one star or two came in this week?
What is the average rating for the linen shirt?
What was the NPS on last month's post-purchase survey?
What VIP tier is this loyalty member on, and how many coupons do they hold?
Reply publicly to the latest review of the travel mug to thank them.
A poor review arrives
When Okendo told Memtro a review had been submitted at Northwind, a job started. It read the review and its rating, and posted it to Tom Reilly, the customer care lead, to decide on a reply.
Teams
Where it fits
The teams that lean on Okendo most, a question each of them asks, and what they connect beside it.
- MarketingSpend, leads and reputation in one conversationMarketing lead, Performance marketer, Content and SEO, Brand and community“How did last week's LinkedIn and Google campaigns do, and which leads reached the pipeline?”Used alongside Google Ads, Meta Ads, HubSpot, Google Analytics 4, Brevo and 7 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
Better together
Works with
A record in Okendo is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Marketing automationOkendo with ActiveCampaignContacts, campaigns and automations from ActiveCampaign.
- Marketing automationOkendo with BrevoEmail and SMS campaign results from Brevo.
- Marketing automationOkendo with Customer.ioCampaign metrics and customer journeys from Customer.io.
- SupportOkendo with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportOkendo with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportOkendo with IntercomCustomer conversations and the people behind them, in your company memory.
- CRM and salesOkendo with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesOkendo with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesOkendo with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
Also in Social and reputation
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withUser ID and API key
- 1
In the Okendo app, go to Settings, then Integrations, then API. Copy the store's User ID and the 32-character key beside it.
- 2
In Memtro, open Connections → Okendo and paste the User ID and the API key.
- 3
The key has full access to reviews, surveys and loyalty. An administrator grants the review and loyalty actions by name only to the teams that need them. Events are turned on from the connection's Events tab.
- 4
Ask which low-rated reviews came in this week.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Okendo tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Okendo?+
Only when you ask, and only what it has been granted: reply to a review publicly or privately, emailing the customer only when asked; approve, hold for moderation or reject a review; add or remove a loyalty member's points; redeem a points reward for a loyalty member (issues a coupon or store credit); trigger a custom earning rule for a loyalty member; set or clear a loyalty member's minimum VIP tier; record progress towards a custom loyalty achievement. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Okendo connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Okendo data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Okendo?+
User ID and API key. In the Okendo app, go to Settings, then Integrations, then API. Copy the store's User ID and the 32-character key beside it.
Can Okendo start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, choose the kinds you want, and Memtro registers its address with Okendo for you. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Okendo in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.