Finding the pattern
The ecommerce manager at Acme asks what this week's low-star reviews have in common. Memtro reads company and product reviews rated two or below, and reports that five of seven mention late delivery, quoting two with their dates.
REVIEWS.io + Memtro
Ask what your latest low-star REVIEWS.io reviews complain about, and what your rating is.
Connect REVIEWS.io with your store key and API key and Memtro reads company, product and third-party reviews and product questions, with rating, title, text, reviewer name, date, product SKU, tags and replies. It reads on demand and there is no hourly sync. When you ask, and once an administrator has granted the action by name, it can tag reviews for sorting, which nobody sees, and send review invitations to customers by email or text, or pause and change queued ones. An invitation reaches the customer and cannot be recalled once sent, and each text uses SMS credits from the plan.
In Memtro
What you can do with REVIEWS.io in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right REVIEWS.io tool, reads what it needs, and answers with the source cited.
What it does
- 01Company, product and third-party reviews and product questions, newest first, with rating, text, tags and replies
- 02Filter reviews by type, product SKU, tag, keyword, minimum rating or creation date
- 03The store's averages and totals for company, product and third-party reviews
- 04Reviewer name, date, title and product SKU on each review, so complaints can be traced to a product
- 05When asked and granted, adds a tag to a company or product review, which nobody is notified of and is removed only in the dashboard
- 06When asked and granted, emails or texts one customer a review invitation, which cannot be recalled once sent and, by text, uses SMS credits, and pauses or changes a queued invitation
Acts when asked
When you ask it to
These tools change something in REVIEWS.io. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Add a tag to a company review
- 02Add a tag to a product review
- 03Email a customer a company and product review invitation
- 04Text a customer a product review invitation (spends SMS credits)
- 05Text a customer a company review invitation (spends SMS credits)
- 06Edit or pause a queued product review invitation
- 07Edit or pause a queued company review invitation
In practice
Ask it like you would a colleague
Once REVIEWS.io is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
REVIEWS.io + MemtroWhat do our latest one- and two-star reviews complain about?
What is our REVIEWS.io rating for company and product reviews?
Which product questions are still unanswered?
What did customers say about SKU NW-204 this month?
Send Dan Fletcher a review invitation for order 5521 next Tuesday
Asking after a replacement
Priya Nair in support sorted out a damaged parcel for Dan Fletcher and asks Memtro to invite him to review the replacement. Memtro queues a REVIEWS.io invitation email for the product, to go out on Tuesday, and Priya can pause it until then if anything changes.
Teams
Where it fits
The teams that lean on REVIEWS.io most, a question each of them asks, and what they connect beside it.
- MarketingSpend, leads and reputation in one conversationMarketing lead, Performance marketer, Content and SEO, Brand and community“How did last week's LinkedIn and Google campaigns do, and which leads reached the pipeline?”Used alongside Google Ads, Meta Ads, HubSpot, Google Analytics 4, Brevo and 7 more.
- SupportAnswer tickets with the whole company behind youAgent, Team lead, Escalation owner, Head of support“Which VIP conversations have been waiting more than a day?”Used alongside Help Scout, HubSpot, Postgres, Xero, Stripe and 8 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
Better together
Works with
A record in REVIEWS.io is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Marketing automationREVIEWS.io with ActiveCampaignContacts, campaigns and automations from ActiveCampaign.
- Marketing automationREVIEWS.io with BrevoEmail and SMS campaign results from Brevo.
- Marketing automationREVIEWS.io with Customer.ioCampaign metrics and customer journeys from Customer.io.
- SupportREVIEWS.io with Help ScoutAI that reads your support conversations and cross-references the customer everywhere else.
- SupportREVIEWS.io with ZendeskEvery ticket, reply and internal note, ready to be asked about.
- SupportREVIEWS.io with IntercomCustomer conversations and the people behind them, in your company memory.
- CRM and salesREVIEWS.io with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesREVIEWS.io with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesREVIEWS.io with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
Also in Social and reputation
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withStore key and API key
- 1
API access needs the REVIEWS.io Plus plan
- 2
In the REVIEWS.io dashboard open Integrations → API and copy the public store key and the private API key on that page. The API key reads every review and lets Memtro tag reviews and send review invitations when asked
- 3
In Memtro open Connections → REVIEWS.io, paste the Store key and API key and connect
- 4
Ask what the latest low-star reviews complain about
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The REVIEWS.io tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in REVIEWS.io?+
Only when you ask, and only what it has been granted: add a tag to a company review; add a tag to a product review; email a customer a company and product review invitation; text a customer a product review invitation (spends SMS credits); text a customer a company review invitation (spends SMS credits); edit or pause a queued product review invitation; edit or pause a queued company review invitation. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a REVIEWS.io connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my REVIEWS.io data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect REVIEWS.io?+
Store key and API key. API access needs the REVIEWS.io Plus plan.
Connect REVIEWS.io in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.