What have we documented for this client, from their firewall to who we call?
IT Glue connects Memtro to your managed service documentation. It reads your client organisations, their configurations with hostname, IP, serial number and warranty expiry, their contacts, flexible assets by type with field names but never values, and their documents. When asked, and once an administrator has granted the action by name, it can add and change contacts, organisations, configurations and locations, add flexible assets, publish a document to everyone with access, including the client's MyGlue users if it is public, and permanently delete contacts. IT Glue notifies nobody. It never reads stored passwords.
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right IT Glue tool, reads what it needs, and answers with the source cited.
These tools change something in IT Glue. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
Once IT Glue is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
IT Glue + MemtroWhat firewall does Happy Frog have?
Who is our contact at Globex?
Which of Globex's workstations have a warranty expiring this year?
Add Sarah Chen as a contact at Globex, Office Manager, sarah.chen@globex.com.
Archive the old reception printer at Happy Frog
Tom Reilly, service desk engineer at Acme Ltd, asked what firewall Happy Frog had. Memtro read Happy Frog's configurations and gave the firewall's name, hostname, primary IP and warranty expiry. For the passwords it pointed him to IT Glue.
Maya Okafor, account manager at Northwind, asked Memtro to add Globex's new office manager as a contact. Memtro created the contact with the name, title and work email she gave. IT Glue sent no notification, and everyone with access to Globex could see it.
The teams that lean on IT Glue most, a question each of them asks, and what they connect beside it.
A record in IT Glue is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
In IT Glue, an Administrator opens Account → Settings → API Keys and generates a new key.
Leave Password Access unticked and copy the key, which is shown once. It has no read-only setting, and Memtro writes only through the actions an administrator grants.
In Memtro, open Connections → IT Glue and paste it into API key. Set Data centre to "eu" or "au" if you are not on itglue.com.
Ask: what firewall does Happy Frog have?
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The IT Glue tools are the same everywhere.
Only when you ask, and only what it has been granted: add a contact to an IT Glue organisation; update an IT Glue contact's name, title, type, location or notes; create an IT Glue organisation; update an IT Glue organisation's name, type, status, quick notes or alert; add a configuration (device) to an IT Glue organisation; update or archive an IT Glue configuration; add a flexible asset of a given type to an IT Glue organisation; add a location to an IT Glue organisation; publish an IT Glue document; delete named contacts from an IT Glue organisation (permanent). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
API key and data centre. In IT Glue, an Administrator opens Account → Settings → API Keys and generates a new key.
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.
Sign in, add a provider key, create an API key and point your tools at Memtro. It takes about five minutes.
7-day free trial · card on file, nothing charged until it ends · cancel any time
