Feedback review
Maya Okafor, support content lead at Acme Ltd, asked which articles got negative ratings last month. Memtro listed them with their positive, neutral and negative counts, and read the text of the worst one.
HelpDocs + Memtro
Which HelpDocs articles got negative feedback last month?
HelpDocs connects Memtro to your knowledge base. It reads articles by category, tag or status with their text and version history, and searches them as readers do. It also reads categories, permission groups, and stats on top articles, search terms, reader feedback and daily traffic. When asked and granted, it can create, edit, publish, unpublish or delete articles, and create, edit or delete categories and clips. New articles are drafts unless you ask to publish them. Every action needs a key with Write access, which depends on your HelpDocs plan.
In Memtro
What you can do with HelpDocs in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right HelpDocs tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists articles by category, tag, status or update date, and reads one with its text, tags and translations.
- 02Searches articles as readers do, and lists an article's saved versions, the categories and permission groups.
- 03Reads stats for a period: top articles, search terms with result counts, reader feedback and daily traffic.
- 04When asked and granted, creates an article as a draft readers cannot see, or publishes it live on the public help centre.
- 05When asked and granted, edits, publishes, unpublishes or deletes articles. Earlier versions stay in an edited article's history.
- 06When asked and granted, creates, edits or deletes categories and clips. A clip edit shows in every article that uses it.
Acts when asked
When you ask it to
These tools change something in HelpDocs. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create an article (a draft unless you ask to publish it)
- 02Edit, publish or unpublish an article
- 03Delete an article
- 04Create a category
- 05Rename or describe a category
- 06Delete a category
- 07Create a clip (reusable snippet)
- 08Edit a clip
- 09Delete a clip
In practice
Ask it like you would a colleague
Once HelpDocs is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
HelpDocs + Memtro
Which help articles got negative feedback last month?
What did readers search for that returned no results?
Which drafts in the Billing category are still unpublished?
What were our most viewed articles this quarter?
Unpublish the old refund policy article.
Policy update
Dan Fletcher, support manager at Northwind, asked Memtro to update the refund article with new wording and publish it. As granted, Memtro edited and published it, live on the public help centre at once. The earlier version stays in its history.
Teams
Where it fits
The teams that lean on HelpDocs most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- People and onboardingThe answers a new hire would otherwise ask around forNew starter, Manager, People lead, Hiring manager“How do I request a laptop, and who approves it?”Used alongside Confluence, Notion, Google Drive, Slack, Google Calendar and 5 more.
Better together
Works with
A record in HelpDocs is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Work managementHelpDocs with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementHelpDocs with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementHelpDocs with LinearIssues, projects and teams, synced hourly into memory.
- Email, calendar and chatHelpDocs with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatHelpDocs with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatHelpDocs with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
- Engineering and operationsHelpDocs with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsHelpDocs with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsHelpDocs with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Documents and wikis
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAPI key
- 1
In HelpDocs, open Settings, API and create a key. Tick Read, and Write for actions, and choose permission groups for restricted articles. Only some roles can manage keys.
- 2
In Memtro, open Connections → HelpDocs and paste the API key.
- 3
An administrator grants the actions by name, such as publishing articles, to the teams that may use them.
- 4
Ask which help articles got negative feedback last month.
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The HelpDocs tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in HelpDocs?+
Only when you ask, and only what it has been granted: create an article (a draft unless you ask to publish it); edit, publish or unpublish an article; delete an article; create a category; rename or describe a category; delete a category; create a clip (reusable snippet); edit a clip; delete a clip. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a HelpDocs connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my HelpDocs data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect HelpDocs?+
API key. In HelpDocs, open Settings, API and create a key. Tick Read, and Write for actions, and choose permission groups for restricted articles. Only some roles can manage keys.
Connect HelpDocs in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.