Answering a customer fast
Priya Sharma, support agent at Acme Ltd, asked what the help centre said about changing a billing address. Memtro searched Helpjuice and quoted the matching public article with its link. She sent the link to the customer.
Helpjuice + Memtro
What does our help centre say about this?
Helpjuice connects Memtro to your knowledge base. It reads articles with audience, published or draft, views, dates, URL and text, runs full-text search, and reads categories with their article counts and users by name and role, never their email. The key acts as the account owner. When asked, and once an administrator has granted them by name, it can draft and edit articles, publish them, including to the public knowledge base, create, archive or change categories, and add, change, deactivate or reactivate users. Deleting an article or category is permanent, and edits to a published article reach readers at once.
In Memtro
What you can do with Helpjuice in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Helpjuice tool, reads what it needs, and answers with the source cited.
What it does
- 01Lists articles with name, audience, published or draft, views, created and updated dates and URL, filtered by update date, category, audience or state.
- 02Opens one article by id with its text, and searches the knowledge base in full text with a sample of the answer.
- 03Lists categories with audience, description, URL and counts of published and draft articles, and users by name and role, never their email.
- 04When asked and granted, creates draft articles, edits an article's name, body, slug or categories, and publishes or unpublishes it as public, internal, private or URL only. A public article is open to anyone.
- 05When asked and granted, creates a category, renames, moves, archives or changes its audience, and permanently deletes an article or category with no restore.
- 06When asked and granted, adds a person to the knowledge base with a role, changes a user's role or groups, or deactivates or reactivates them.
Acts when asked
When you ask it to
These tools change something in Helpjuice. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Create a draft article in one or more categories
- 02Edit an article's name, description, slug, body or categories
- 03Publish or unpublish an article and set who can read it (public, internal, private, URL only)
- 04Delete an article (permanent)
- 05Create a category
- 06Rename, move, archive or change the audience of a category
- 07Delete a category (permanent)
- 08Add a user to the knowledge base with a role
- 09Change a user's name, email, role or groups
- 10Deactivate a user so they lose access, or reactivate them
In practice
Ask it like you would a colleague
Once Helpjuice is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Helpjuice + MemtroWhat does our help centre say about resetting a password?
Which internal articles were updated since the start of the month?
How many draft articles are sitting in the Billing category?
Draft an article in Billing on changing your invoice address, using the steps I just gave you.
Publish the new returns article to the public knowledge base.
From answer to article
Dan Fletcher, documentation lead at BigCo, asked Memtro to turn the steps he had written for a customer into a help article. Memtro created a draft in the Billing category with the name and body he approved, then published it as public when he asked, putting it on the public knowledge base.
Teams
Where it fits
The teams that lean on Helpjuice most, a question each of them asks, and what they connect beside it.
- OperationsMonitors and digests that run themselvesOperations lead, Analyst, Team manager, Administrator“List my jobs”Used alongside Help Scout, Stripe, Xero, Postgres, ShipEngine and 8 more.
- ProductHear what customers actually ask forProduct manager, Researcher, Designer, Head of product“Which customers asked for SSO this quarter, and what is their combined ARR?”Used alongside Help Scout, HubSpot, Linear, Jira, Slack and 6 more.
- People and onboardingThe answers a new hire would otherwise ask around forNew starter, Manager, People lead, Hiring manager“How do I request a laptop, and who approves it?”Used alongside Confluence, Notion, Google Drive, Slack, Google Calendar and 5 more.
Better together
Works with
A record in Helpjuice is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Work managementHelpjuice with JiraJQL search, issue details and projects from Jira Cloud.
- Work managementHelpjuice with Clio ManageAsk the matter: its client, its fee earner, the time on it and what is still unbilled.
- Work managementHelpjuice with LinearIssues, projects and teams, synced hourly into memory.
- Email, calendar and chatHelpjuice with GmailSearch and read mail so the last thread with a customer is one question away, and send the reply when you ask.
- Email, calendar and chatHelpjuice with SlackSearch messages, read channel history and threads, post when you ask, and answer when mentioned.
- Email, calendar and chatHelpjuice with Google CalendarMeetings in a window, event details, and the next two weeks synced into memory, and events it can create, change or cancel when you ask.
- Engineering and operationsHelpjuice with GitHubIssues, pull requests, code and commits, searchable by anyone who can ask a question.
- Engineering and operationsHelpjuice with AWS CloudWatchLogs, metrics and alarms from AWS, answered in plain English with the query that found them.
- Engineering and operationsHelpjuice with SentryAsk what is breaking in production and get the stack trace, not a dashboard.
Also in Documents and wikis
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
Setup
How to connect
Connect withAccount and API key
- 1
In Helpjuice, go to Settings → API Credentials and enable "Require token for API?".
- 2
Copy the API key. It acts as the account owner with no scopes, so it reads internal and private articles and every change Memtro is asked to make is made as the owner.
- 3
In Memtro, open Connections → Helpjuice. Enter Account, the name before .helpjuice.com such as acme, and paste the key into API key.
- 4
Ask a first question, such as "What does our help centre say about resetting a password?"
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Helpjuice tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Helpjuice?+
Only when you ask, and only what it has been granted: create a draft article in one or more categories; edit an article's name, description, slug, body or categories; publish or unpublish an article and set who can read it (public, internal, private, URL only); delete an article (permanent); create a category; rename, move, archive or change the audience of a category; delete a category (permanent); add a user to the knowledge base with a role; change a user's name, email, role or groups; deactivate a user so they lose access, or reactivate them. Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Helpjuice connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Helpjuice data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Helpjuice?+
Account and API key. In Helpjuice, go to Settings → API Credentials and enable "Require token for API?".
Connect Helpjuice in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.