Before the renewal call
The account lead asks how active BigCo is before their renewal. Memtro reads the Pendo account: first visit in March last year, last visit yesterday, plan Growth, and two NPS responses from the last 30 days, both promoters.
Pendo + Memtro
Ask when an account last used the product, and what its users said in Pendo surveys.
Connect Pendo with an integration key and Memtro reads tagged pages and features, in-app guides, one visitor or account with first and last visit and metadata, shared segments, saved reports and survey and NPS responses. It reads on demand and there is no hourly sync. With a write-enabled key, and once an administrator has granted the action by name, it can publish, stage or switch off guides and change who they target, which users see at once, manage segments and Listen feedback, and permanently erase named visitors' data. Deleted segments, feedback and visitors cannot be restored.
In Memtro
What you can do with Pendo in Memtro
Ask in plain English from chat, your editor, a scheduled job or your own agent. The model picks the right Pendo tool, reads what it needs, and answers with the source cited.
What it does
- 01Tagged pages and features with name, app, product area, who made them and when they changed
- 02In-app guides with status (public, draft, disabled), description and an excerpt, filtered by name or status
- 03One visitor's or account's first and last visit and the metadata your app sends, such as plan or ARR, with phone and address left out
- 04Survey and NPS responses for up to 180 days with score, sentiment, visitor, account and answers, plus shared segments and saved reports
- 05When asked and granted, sets a guide public, staged, disabled or draft, changes its target segment, or shows it again to one visitor, which real users see in the product at once
- 06When asked and granted, creates or edits segments and Listen feedback requests, and permanently deletes segments, feedback or a named visitor's data, which cannot be restored
Acts when asked
When you ask it to
These tools change something in Pendo. The model is told to use them only when you ask for exactly that, and an administrator grants each one by name to the teams that may use it; a personal connection acts only after its owner allows it.
- 01Publish, stage, disable or return to draft an in-app guide (changes what users see in the product)
- 02Change which segment an in-app guide targets
- 03Let one visitor see a guide again (erases their seen record for it)
- 04Log a feedback request in Pendo Listen for an account
- 05Edit a Listen feedback request
- 06Delete up to ten Listen feedback requests (permanent)
- 07Create a shared segment from a list of visitor or account ids
- 08Rename an API-made segment or replace its visitor list
- 09Add or remove visitors in an API-made segment
- 10Delete a segment (permanent)
- 11Erase named visitors and their data from Pendo (GDPR/CCPA, permanent)
Events
When it happens
Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Pendo, choosing the same kinds; the tab shows Pendo's own steps. Each event can start a job, with the event as its input. Pendo signs every delivery, and one whose signature does not check out is refused before it is read.
Events and webhooks- 01A tagged page was loaded
- 02A tagged feature was clicked
- 03A Track Event was received
- 04A guide was shown
- 05An NPS survey was shown
- 06An NPS survey was answered
- 07A poll was shown
- 08A poll was answered
- 09An account was first seen in the product
- 10A visitor was first seen in the product
- 11A visitor unsubscribed from Orchestrate emails
In practice
Ask it like you would a colleague
Once Pendo is connected, these are the kinds of things people ask. Plain questions, no syntax. If the answer lives partly in another system you have connected, Memtro looks there too.
Pendo + Memtro
When did the Northwind account last visit the product?
Which in-app guides are still in draft?
What did detractors say in last month's NPS survey?
When was priya.nair@acme.example first and last seen in Pendo?
Switch off the old billing guide and publish the new one to the Enterprise segment
Launching the new guide
Product manager Sofia Marsh asks Memtro to replace the old billing walkthrough. Memtro disables the old guide, points the new one at the Enterprise accounts segment and sets it public, and those users see the new guide in the product straight away. Nobody is emailed.
Teams
Where it fits
The teams that lean on Pendo most, a question each of them asks, and what they connect beside it.
- Data and analyticsQuestions answered from the warehouse, with the SQL shownAnalyst, Data engineer, Anybody with a question, Head of data“Revenue by segment for Q3 from the warehouse, with the SQL you used”Used alongside Postgres, Stripe, Slack, Google Drive, Snowflake and 3 more.
- MarketingSpend, leads and reputation in one conversationMarketing lead, Performance marketer, Content and SEO, Brand and community“How did last week's LinkedIn and Google campaigns do, and which leads reached the pipeline?”Used alongside Google Ads, Meta Ads, HubSpot, Google Analytics 4, Brevo and 7 more.
- LeadershipOne question across the whole companyFounder, Chief executive, Department head, Board member“What happened with our top ten accounts this week, and is anything at risk?”Used alongside HubSpot, Help Scout, Xero, Stripe, Linear and 6 more.
Better together
Works with
A record in Pendo is rarely the whole story. Connect the systems that hold the rest and Memtro checks them together, then remembers what it learned so the next question starts further along.
- Marketing automationPendo with ActiveCampaignContacts, campaigns and automations from ActiveCampaign.
- Marketing automationPendo with BrevoEmail and SMS campaign results from Brevo.
- Marketing automationPendo with Customer.ioCampaign metrics and customer journeys from Customer.io.
- Databases and warehousesPendo with PostgresRead-only SQL over your warehouse or application database, written by the model from the schema.
- Databases and warehousesPendo with MySQL and MariaDBRead-only SQL over your MySQL or MariaDB database, directly or through an SSH tunnel.
- Databases and warehousesPendo with SQL ServerAsk questions of SQL Server and Azure SQL, safely.
- CRM and salesPendo with HubSpotContacts, companies, deals and tickets, with the rest of the company's memory attached.
- CRM and salesPendo with SalesforceAsk your CRM questions in plain English, down to the SOQL.
- CRM and salesPendo with Twenty CRMObjects, fields and records from the open-source CRM, and records it can create and change when you ask.
Also in Analytics
Using something else for the same job, or both? Each connector has its own tools; connect as many as you like.
- Google Analytics 4
- Plausible Analytics
- Umami
- Google Search Console
- Segment
- App Store Connect
- Google Play Console
- Power BI
- Metabase
- Mixpanel
- Amplitude
- PostHog
- Baremetrics
- ChartMogul
- Fathom Analytics
- Matomo
CallRail
Fullstory
WhatConverts- Tableau
- Qualtrics
- Looker
Lightdash- Redash
Microsoft Clarity- Chameleon
Eppo
Holistics
Mouseflow- Optimizely
- Sigma Computing
- VWO
Setup
How to connect
Connect withIntegration key
- 1
Pendo API access depends on your subscription's level of service: integration keys exist only where it is enabled
- 2
As an admin open Settings → Integrations → Integration Keys, add a key with a description, and tick Allow Write Access only if Memtro should change guides, feedback or segments when asked. Unticked, it only reads. Create it and copy it: it is shown once
- 3
In Memtro open Connections → Pendo, paste the Integration key, set Region host to the host you sign in on (app.pendo.io for US, app.eu.pendo.io for EU, or your region's), and connect
- 4
Ask when Northwind last used the product
Also works from
Chat in the dashboard, the OpenAI-compatible API, scheduled jobs, and any MCP client: Claude Code, OpenCode, Cursor, Claude Desktop. The Pendo tools are the same everywhere.
FAQ
Questions
Can Memtro change anything in Pendo?+
Only when you ask, and only what it has been granted: publish, stage, disable or return to draft an in-app guide (changes what users see in the product); change which segment an in-app guide targets; let one visitor see a guide again (erases their seen record for it); log a feedback request in Pendo Listen for an account; edit a Listen feedback request; delete up to ten Listen feedback requests (permanent); create a shared segment from a list of visitor or account ids; rename an API-made segment or replace its visitor list; add or remove visitors in an API-made segment; delete a segment (permanent); erase named visitors and their data from Pendo (GDPR/CCPA, permanent). Every other tool reads, searches or lists. The Connections page labels the tools that act, an administrator grants each one by name to the teams that may use it, and a personal connection acts only after its owner allows it.
Who can use a Pendo connection?+
A personal connection serves only your own requests. A shared connection serves the organisation: everyone, or only the teams an admin chooses. Admins can always add shared connections; other members need the permission.
Does Memtro store my Pendo data?+
Credentials are encrypted at rest. Tool results are cached briefly so agent loops do not repeat identical calls, and the facts the model extracts are saved to your organisation's memory with provenance (system, record and link) so they can be checked and superseded.
How do I connect Pendo?+
Integration key. Pendo API access depends on your subscription's level of service: integration keys exist only where it is enabled.
Can Pendo start a job?+
Yes. Turn events on in the connection's Events tab on the Connections page, then add the address it shows as a webhook in Pendo, choosing the same kinds; the tab shows Pendo's own steps. A job set to start "When an event arrives" then runs once for each matching event, with the event as its input. The run treats the event as outside data, never as instructions, and anything the run remembers is kept as unverified.
Connect Pendo in a few minutes
Seven-day free trial, then one monthly price per organisation. Connectors, jobs and memory are never metered.