Syncro MCP server

What the model can do

Syncro RMM and PSA for managed service providers: tickets by customer, status, assignee, text or date with their comments; customers, assets, RMM alerts and invoices; when you ask, can create, update or delete tickets, comment on them (optionally to the customer), log time, add or edit customers and contacts, book appointments, add leads, mute or clear RMM alerts, and publish or email invoices.

Reads

• syncro_list_ticketsSyncro tickets: number, subject, status, priority, problem type, customer, assignee user id, due, created, updated and resolved times.
• syncro_get_ticketOne Syncro ticket with its comments (newest 20, text cut to 1500 characters; hidden ones are internal notes).
• syncro_list_ticket_commentsComments on one Syncro ticket, sortable by created or updated time, filtered by created or updated after a date.
• syncro_list_customersSyncro customers: id, display name, business name, whether disabled, contact count.
• syncro_list_assetsSyncro assets (managed devices): id, name, type, serial, customer.
• syncro_list_rmm_alertsSyncro RMM alerts: device, customer, description, status, linked ticket, when raised.
• syncro_list_invoicesSyncro invoices: number, customer, date, due date, total, amount paid, balance due, paid or not, status, ticket.

Acts, when you ask

These change something in Syncro. The model is told to use them only when you ask for exactly that, and each one is granted by name: per team on a shared connection, by the owner on a personal one.

• syncro_create_ticketCreates a Syncro ticket for a customer, optionally with a first comment.
• syncro_update_ticketChanges a Syncro ticket's subject, status, priority, problem type, type, assignee, contact or due date; only the fields given change.
• syncro_delete_ticketPermanently deletes a Syncro ticket with its comments and timers.
• syncro_add_ticket_commentAdds a comment to a Syncro ticket as the token's user.
• syncro_log_ticket_timeLogs a time entry on a Syncro ticket (a start and end, or a duration), for the given user or the token's user.
• syncro_create_customerAdds a customer in Syncro (a business name, or a person's first and last name).
• syncro_update_customerChanges a Syncro customer's name, email, phone, address or notes; only the fields given change.
• syncro_create_contactAdds a contact person to a Syncro customer.
• syncro_create_appointmentBooks an appointment in Syncro's calendar for the given staff users, optionally on a ticket or customer.
• syncro_create_leadAdds a lead (a prospective customer or an incoming request) in Syncro.
• syncro_mute_rmm_alertMutes a Syncro RMM alert for a period (or forever), so it stops raising notifications for that time.
• syncro_clear_rmm_alertClears (deletes) a Syncro RMM alert.
• syncro_publish_invoicePublishes a draft Syncro invoice, making it final and due (it can be turned back into a draft in Syncro).
• syncro_email_invoiceEmails a Syncro invoice to its customer.

Connect it

First connect Syncro on Dashboard → Connections, then add Memtro to your client once. The Syncro tools appear alongside the tools of everything else you have connected; nothing is configured per connector.

claude plugin marketplace add memtro-org/claude-memtro
claude plugin install memtro@memtro --config api_key=sk-memtro-...

{
  "mcpServers": {
    "memtro": {
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

{
  "mcp": {
    "memtro": {
      "type": "remote",
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

Who may use it

The key identifies the person, and the server offers that person the tools they may use everywhere else in Memtro. A shared Syncro connection is used by the teams an administrator granted it to, tool by tool, on the Permissions page; a personal connection is used by its owner alone, and its tools that act stay off until the owner allows them. See Teams and permissions and Connectors.

Ask it like this

• › Which tickets are still open for Acme Ltd?
• › Which RMM alerts are active right now?
• › Which invoices are unpaid?
• › What was the last comment on ticket 3021?
• › Log 45 minutes on ticket 3021 for the printer fix.

Questions

Is this an official Syncro MCP server?

No. It is Memtro's MCP server with Memtro's Syncro connector behind it: the connector reads Syncro through its API with the credentials you connect on Dashboard → Connections, and Syncro publishes nothing here. The same endpoint carries every other system you connect and Memtro's memory tools.

What does it cost?

Nothing on top of Memtro. One price per organisation by its number of users, from $50 a month for up to 10 users after a 7-day free trial, with every connector, the MCP server, jobs and memory included. You bring your own model keys.

Can it change anything in Syncro?

Only when you ask, and only what it has been granted: create a ticket for a customer; update a ticket's subject, status, priority, assignee or due date; delete a ticket (permanent); add a comment to a ticket, hidden or sent to the customer; log time on a ticket; add a customer; update a customer; add a contact to a customer; book an appointment; add a lead; mute an RMM alert; clear an RMM alert; publish a draft invoice; email an invoice to the customer. Every other tool reads, searches or lists. An administrator grants each acting tool by name per team, and a personal connection acts only after its owner allows it.

Which clients work?

Any MCP client that speaks Streamable HTTP: Claude Code, Cursor, Claude Desktop, OpenCode, Codex, Zed, Windsurf, Cline and the Anthropic and OpenAI SDKs. There is no local process to run; the server is remote and authenticated with your key.

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