Retently MCP server

What the model can do

Retently customer-experience surveys (NPS, CSAT, CES, star ratings): the latest scores with promoters, passives and detractors, campaign reports with trend and delivery numbers, survey responses with score, rating, tags and topics with the customer's name, email and comment, companies with their scores, campaigns, and one customer's survey and opt-out status. Can tag responses and set their topics, add or update customers, send surveys, unsubscribe or resubscribe customers, and delete customers or responses, each only when asked.

Reads

• retently_accountThe Retently account at a glance: name, time zone, plan, survey credits used and remaining this period (and when they reset), and counts of contacts…
• retently_scoresThe latest Retently score for one metric (nps, csat, ces or star) across the account: the score, the share of promoters, passives and detractors…
• retently_responsesRetently survey responses, newest first by default: when, metric, score, rating category (promoter, passive, detractor or positive, neutral…
• retently_get_responseOne Retently survey response by id, with the same fields as retently_responses.
• retently_customerOne Retently customer's survey standing, found by email or customer id: their name, email, company and tags, whether they are at risk, opted out…
• retently_companiesRetently companies with their domain, industry, tags, NPS, CSAT, CES and star scores, and number of contacts.
• retently_campaignsRetently survey campaigns: id, name, metric (NPS, CSAT, CES, STAR), type (transactional or regular), channel (email, in-app, link) and whether active.
• retently_campaign_reportsRetently campaign reports for one campaign or all: the latest score with promoters, passives and detractors, the daily score trend in a date window…

Acts, when you ask

These change something in Retently. The model is told to use them only when you ask for exactly that, and each one is granted by name: per team on a shared connection, by the owner on a personal one.

• retently_tag_responseTag a Retently survey response.
• retently_set_response_topicsSet the topics of a Retently survey response, each with a sentiment (positive, negative or neutral, the default).
• retently_upsert_customerAdd a customer to Retently, or update the one with this email: first and last name, company, tags to add and tags to remove.
• retently_send_surveySend a survey from an active transactional Retently campaign to up to 20 customers by email address.
• retently_unsubscribe_customersUnsubscribe up to 20 Retently customers, by email, from all future surveys.
• retently_resubscribe_customersResubscribe up to 20 Retently customers, by email, who were unsubscribed by the account, so they can be surveyed again.
• retently_delete_customersDelete up to 20 Retently customers, by email, with all their associated data.
• retently_delete_responsesDelete up to 20 Retently survey responses by id.

Connect it

First connect Retently on Dashboard → Connections, then add Memtro to your client once. The Retently tools appear alongside the tools of everything else you have connected; nothing is configured per connector.

claude plugin marketplace add memtro-org/claude-memtro
claude plugin install memtro@memtro --config api_key=sk-memtro-...

{
  "mcpServers": {
    "memtro": {
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

{
  "mcp": {
    "memtro": {
      "type": "remote",
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

Who may use it

The key identifies the person, and the server offers that person the tools they may use everywhere else in Memtro. A shared Retently connection is used by the teams an administrator granted it to, tool by tool, on the Permissions page; a personal connection is used by its owner alone, and its tools that act stay off until the owner allows them. See Teams and permissions and Connectors.

Ask it like this

• › What is our NPS this month?
• › Which companies have the lowest NPS?
• › What did detractors say last week?
• › How many survey credits do we have left?
• › Tag yesterday's detractor responses as onboarding

Questions

Is this an official Retently MCP server?

No. It is Memtro's MCP server with Memtro's Retently connector behind it: the connector reads Retently through its API with the credentials you connect on Dashboard → Connections, and Retently publishes nothing here. The same endpoint carries every other system you connect and Memtro's memory tools.

What does it cost?

Nothing on top of Memtro. One price per organisation by its number of users, from $50 a month for up to 10 users after a 7-day free trial, with every connector, the MCP server, jobs and memory included. You bring your own model keys.

Can it change anything in Retently?

Only when you ask, and only what it has been granted: tag a survey response (append or replace); set a survey response's topics and their sentiment; add or update a customer (email, name, company, tags); send a survey from a transactional campaign to customers (emails them and uses survey credits); unsubscribe customers from surveys; resubscribe customers who were unsubscribed by the account; delete customers and all their data (permanent); delete survey responses (scores are recalculated). Every other tool reads, searches or lists. An administrator grants each acting tool by name per team, and a personal connection acts only after its owner allows it.

Which clients work?

Any MCP client that speaks Streamable HTTP: Claude Code, Cursor, Claude Desktop, OpenCode, Codex, Zed, Windsurf, Cline and the Anthropic and OpenAI SDKs. There is no local process to run; the server is remote and authenticated with your key.

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