Gladly MCP server

What the model can do

Gladly (customer service): customers found by email, phone or external id, their conversations with status, inbox, assignee and topics, each conversation's timeline (internal notes in full; customer messages as type and time only), tasks with comments, and the agents, inboxes, teams, topics and help-centre answers; can add internal notes, assign, close or reopen conversations, add or remove topics, create and update tasks, reply to a customer's message, send an email or SMS to a customer, create, update or delete customer profiles, and redact a message.

Reads

• gladly_find_customersFind Gladly customers by exactly one of email, phone number (E.164, +14155550123) or external customer id; at most 50, most recently updated first.
• gladly_get_customerOne Gladly customer by id: name, emails, when created and updated.
• gladly_list_conversationsA Gladly customer's conversations, oldest first (at most 100): id, status (OPEN, WAITING, CLOSED), inbox, assigned agent, topic ids…
• gladly_get_conversationOne Gladly conversation and its timeline, oldest first: each item's type (email, chat, SMS, call, note, task, status or topic change)…
• gladly_list_tasksA Gladly customer's tasks, newest first: text, status, due time, assigned inbox and agent, topics.
• gladly_get_taskOne Gladly task with its comments (agent id, text, when), oldest first.
• gladly_list_directoryGladly reference lists that ids point to: agents (id and name), inboxes (id, name, disabled), teams (name, description, agent ids), topics (name…

Acts, when you ask

These change something in Gladly. The model is told to use them only when you ask for exactly that, and each one is granted by name: per team on a shared connection, by the owner on a personal one.

• gladly_add_noteAdds an internal note to a Gladly conversation, visible to agents only; the customer is not notified.
• gladly_update_conversationAssigns a Gladly conversation to an inbox (and optionally an agent), and/or closes or reopens it.
• gladly_add_conversation_topicsAdds topics to a Gladly conversation (topics already on it are ignored).
• gladly_remove_conversation_topicRemoves one topic from a Gladly conversation.
• gladly_create_taskCreates a task on a Gladly customer's timeline, assigned to an inbox (and optionally an agent), due at a future time; the assignee sees it in Gladly.
• gladly_update_taskChanges a Gladly task: closes or reopens it, rewrites its text, moves its due time, or reassigns it (inbox, and optionally agent)…
• gladly_reply_to_messageSends a reply to a customer's message in Gladly, on the channel given (email, chat, SMS, WhatsApp, Facebook or Instagram), from the API user…
• gladly_send_emailSends an email from Gladly to one customer address (outside the company), from an address configured in Gladly…
• gladly_send_smsSends a text message from a Gladly number to a customer's mobile number; it cannot be unsent, is charged per segment, and must follow carrier rules…
• gladly_create_customerCreates a customer profile in Gladly with a name, email addresses, phone numbers and an external id; agents see it at once.
• gladly_update_customerUpdates a Gladly customer profile's name, email addresses, phone numbers or external id.
• gladly_delete_customerPermanently deletes a Gladly customer and every conversation they have; it cannot be undone.
• gladly_redact_messagePermanently removes the content of one message (chat, SMS, email, WhatsApp, voicemail or call) from a Gladly timeline…

Connect it

First connect Gladly on Dashboard → Connections, then add Memtro to your client once. The Gladly tools appear alongside the tools of everything else you have connected; nothing is configured per connector.

claude plugin marketplace add memtro-org/claude-memtro
claude plugin install memtro@memtro --config api_key=sk-memtro-...

{
  "mcpServers": {
    "memtro": {
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

{
  "mcp": {
    "memtro": {
      "type": "remote",
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

Who may use it

The key identifies the person, and the server offers that person the tools they may use everywhere else in Memtro. A shared Gladly connection is used by the teams an administrator granted it to, tool by tool, on the Permissions page; a personal connection is used by its owner alone, and its tools that act stay off until the owner allows them. See Teams and permissions and Connectors.

Ask it like this

• › What happened in the last conversation with priya@acme.example?
• › Which open tasks does this customer have, and who owns them?
• › Which agents are on the returns team?
• › Which help-centre answers were updated recently?
• › Add an internal note to her open conversation saying the refund is approved.

Questions

Is this an official Gladly MCP server?

No. It is Memtro's MCP server with Memtro's Gladly connector behind it: the connector reads Gladly through its API with the credentials you connect on Dashboard → Connections, and Gladly publishes nothing here. The same endpoint carries every other system you connect and Memtro's memory tools.

What does it cost?

Nothing on top of Memtro. One price per organisation by its number of users, from $50 a month for up to 10 users after a 7-day free trial, with every connector, the MCP server, jobs and memory included. You bring your own model keys.

Can it change anything in Gladly?

Only when you ask, and only what it has been granted: add an internal note to a conversation; assign, close or reopen a conversation; add topics to a conversation; remove a topic from a conversation; create a task for a customer; update, close or reassign a task; reply to a customer's message (the customer receives it); send an email to a customer; send an SMS to a customer (charged per segment); create a customer profile; update a customer profile; delete a customer and all their conversations (permanent); redact the content of a message (permanent). Every other tool reads, searches or lists. An administrator grants each acting tool by name per team, and a personal connection acts only after its owner allows it.

Which clients work?

Any MCP client that speaks Streamable HTTP: Claude Code, Cursor, Claude Desktop, OpenCode, Codex, Zed, Windsurf, Cline and the Anthropic and OpenAI SDKs. There is no local process to run; the server is remote and authenticated with your key.

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