Freshchat MCP server

What the model can do

Freshchat: find a customer by email or name, their conversations and the messages in them, the agents, groups and topics; reply to a customer or leave a private note, resolve, reopen or assign a conversation, start one, and create, correct or permanently delete a customer record. Freshchat has no list of all conversations, so start from a person.

Reads

• freshchat_find_usersFind Freshchat customers (end users who chat in) by email, name or when they were last updated: id, name, email, created and updated times.
• freshchat_user_conversationsThe conversations a Freshchat customer has had, by user id from freshchat_find_users, each with its status, channel and assigned agent and group.
• freshchat_get_conversationOne Freshchat conversation: status, channel, assigned agent and group, and its messages (oldest first, text trimmed, internal notes marked private).
• freshchat_list_agentsFreshchat agents: id, name, email, role, availability and groups.
• freshchat_list_groupsFreshchat groups (teams conversations are routed to): id, name and description.
• freshchat_list_channelsFreshchat topics (channels): id, name, whether enabled and public, and locale.

Acts, when you ask

These change something in Freshchat. The model is told to use them only when you ask for exactly that, and each one is granted by name: per team on a shared connection, by the owner on a personal one.

• freshchat_send_messageAdd a message to a Freshchat conversation as a named agent.
• freshchat_update_conversationChange a Freshchat conversation: resolve it, reopen it (which unassigns its agent), assign or reassign it to an agent and/or group, unassign it…
• freshchat_create_conversationStart a Freshchat conversation for an existing customer on a topic, with a first message from a named agent.
• freshchat_create_userCreate a Freshchat customer record (end user) with an email and/or name.
• freshchat_update_userCorrect a Freshchat customer's email, first name, last name or phone (the only fields Freshchat lets the API change).
• freshchat_delete_userPermanently delete a Freshchat customer record (the GDPR erase).

Connect it

First connect Freshchat on Dashboard → Connections, then add Memtro to your client once. The Freshchat tools appear alongside the tools of everything else you have connected; nothing is configured per connector.

claude plugin marketplace add memtro-org/claude-memtro
claude plugin install memtro@memtro --config api_key=sk-memtro-...

{
  "mcpServers": {
    "memtro": {
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

{
  "mcp": {
    "memtro": {
      "type": "remote",
      "url": "https://platform.memtro.com/api/mcp",
      "headers": {
        "Authorization": "Bearer sk-memtro-..."
      }
    }
  }
}

Who may use it

The key identifies the person, and the server offers that person the tools they may use everywhere else in Memtro. A shared Freshchat connection is used by the teams an administrator granted it to, tool by tool, on the Permissions page; a personal connection is used by its owner alone, and its tools that act stay off until the owner allows them. See Teams and permissions and Connectors.

Ask it like this

• › What has Priya Nair asked us about on chat?
• › Which agent is handling Dan Fletcher's open conversation?
• › What did the Brightwave Ltd contact say in their last chat?
• › Reply to Priya Nair that her refund was issued this morning
• › Assign the Acme office manager's chat to the Billing group

Questions

Is this an official Freshchat MCP server?

No. It is Memtro's MCP server with Memtro's Freshchat connector behind it: the connector reads Freshchat through its API with the credentials you connect on Dashboard → Connections, and Freshchat publishes nothing here. The same endpoint carries every other system you connect and Memtro's memory tools.

What does it cost?

Nothing on top of Memtro. One price per organisation by its number of users, from $50 a month for up to 10 users after a 7-day free trial, with every connector, the MCP server, jobs and memory included. You bring your own model keys.

Can it change anything in Freshchat?

Only when you ask, and only what it has been granted: reply to a customer in a conversation, which they see, or leave a private note only agents see; resolve, reopen, assign, reassign or unassign a conversation, or change its priority; start a conversation with a customer on a topic; create a customer record; change a customer's email, name or phone; permanently delete a customer record (GDPR erase). Every other tool reads, searches or lists. An administrator grants each acting tool by name per team, and a personal connection acts only after its owner allows it.

Which clients work?

Any MCP client that speaks Streamable HTTP: Claude Code, Cursor, Claude Desktop, OpenCode, Codex, Zed, Windsurf, Cline and the Anthropic and OpenAI SDKs. There is no local process to run; the server is remote and authenticated with your key.

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