Connector
Help Scout with Memtro
AI that reads your support conversations and cross-references the customer everywhere else.
Connect Help Scout and the model can search conversations by customer, tag, status or words in the thread, read full conversations, and see a customer's history. In agent mode a ticket becomes the starting point for checking the CRM, your databases and billing before answering.
What the model can do
- Search conversations by text, customer email, tag, status, mailbox, assignee or dates, or with raw Help Scout query syntax
- Read a conversation with every thread in order, HTML stripped
- Find customers by name, email or organisation and see their recent conversations
- List mailboxes, folders, agents and tags so ids become names
- Hourly sync anchors recent conversations into memory as tickets linked to customers and agents
How to connect
- 01In Help Scout open Your profile → My Apps → Create My App and copy the App ID and secret
- 02On Dashboard → Connections open Help Scout and paste both, personal or shared
- 03Test & connect: Memtro requests a token and renews it automatically
Example queries
- › Have a look at Help Scout ticket #2450
- › Which VIP conversations have been waiting more than a day?
- › What has Sam Lee contacted us about this year?
Why it is better with memory
Everything the model looks up in Help Scout is anchored into Memtro's memory with provenance, and agent mode cross-references what it finds against your other connected systems. The second question about a customer, ticket or deal starts further along than the first.